1 Overview & Service Coverage
At Rudhram Industries, we process and package all cosmetics, soaps, and hair care products under strict hygiene standards at our facility in Tamil Nadu. We partner with reliable, RBI and government-compliant logistics providers to deliver orders safely across Tamil Nadu and all major pincodes in India.
2 Order Processing & Dispatch Timelines
- Order Cut-Off Time: Orders placed before 3:00 PM IST on business days (Monday to Saturday) are queued for same-day or next-day processing.
- Dispatch Time: Orders are typically dispatched within 24 to 48 hours following payment verification or Cash on Delivery (COD) confirmation.
- Holidays: Orders placed on Sundays, national holidays, or Tamil Nadu state public holidays will be processed on the immediately following business day.
3 Delivery Estimates
Delivery schedules depend on your delivery pincode and logistics network availability. Below are estimated delivery timelines from the date of dispatch:
| Delivery Zone |
Estimated Timeline |
Intra-State (Within Tamil Nadu)
(Chennai, Coimbatore, Madurai, Salem, Tiruchirappalli, etc.) |
2 to 4 Business Days |
South Indian Tier 1 & 2 Cities
(Bengaluru, Hyderabad, Kochi, Puducherry, etc.) |
3 to 5 Business Days |
| Rest of India |
5 to 8 Business Days |
Remote / Special Regions
(North-East, Jammu & Kashmir, Island Territories) |
7 to 10 Business Days |
Note: Deliveries may occasionally experience minor delays due to severe weather events, transport strikes, or regional/national festival rushes (e.g., Diwali, Pongal, Christmas, Ramzan, etc.).
4 Shipping Charges & Cash on Delivery (COD)
A. Prepaid Orders
- Standard Delivery Fee: A flat fee of ₹90 applies to orders below ₹999 within Tamil Nadu and ₹100 for orders delivered outside Tamil Nadu.
- Free Shipping: We offer FREE Standard Delivery on all prepaid orders exceeding ₹999.
B. Cash on Delivery (COD)
- COD Convenience Fee: A non-refundable handling fee of ₹40 applies to all cash-on-delivery orders to cover secondary verification and courier handling fees.
- Maximum COD Limit: Cash on Delivery is available for orders up to ₹2,000. Orders exceeding this value must be paid via prepaid digital methods (UPI, cards, and net banking).
5 Shipment Tracking & Notifications
Once your order is handed over to our courier partner, you will receive an automatic dispatch notification via Email, SMS, or WhatsApp containing:
- Your Courier Partner Name (e.g., Delhivery, Blue Dart, Professional Couriers, or India Post)
- The Air Waybill (AWB) / Tracking Number
- A direct URL link to track your parcel status live.
6 Delivery Protocol & Tamper-Proof Packaging
- Protective Packaging: Because liquids, shampoos, and cream-based cosmetics are sensitive to transport transit, all products are packed in tamper-evident, leak-proof, and cushioned packaging.
- Inspecting the Package: Do not accept any parcel if the outer packaging appears torn, open, unsealed, or heavily damaged upon arrival. Reject the parcel at the door and notify our customer care immediately.
7 Failed Delivery & Address Accuracy
- Customer Address Responsibility: Please ensure complete address details (including house/door number, street name, landmark, correct 6-digit postcode, and an active contact number) are provided during checkout.
- Delivery Attempts: Courier partners will attempt delivery a maximum of 2 times. If you are unavailable or unreachable after 2 attempts, the parcel will be marked as "Returned to Origin" (RTO).
- RTO Reshipment: For returned packages due to an incorrect address or non-availability, a re-dispatch fee of ₹70 will apply to resend the parcel.
8 Inquiries & Logistics Support
9 Updates to this Policy
We reserve the right to update or modify this Shipping & Delivery Policy as regulatory requirements or our operations change. Any updates will be posted directly on this page with a revised "Last Updated" date.
