Hygiene & Health Protection Notice: Due to strict hygiene and health protection standards required under the Cosmetics Rules, 2020, personal care and cosmetic items are subject to specific return conditions once unsealed.
1 Order Cancellation Policy
- Before Dispatch: You may cancel your order within 4 hours of placing it, or until it has been dispatched from our facility (whichever is earlier), by contacting us at support@rudhramindustries.com or +91 6369931952. A full refund will be processed to your original payment method.
- After Dispatch: Once an order has been shipped and handed over to the courier partner, cancellations are no longer accepted.
2 Returns & Replacements
A. Non-Returnable Items (Hygiene Policy)
For safety and hygiene reasons, opened, used, or unsealed cosmetic products, soaps, hair care items, and shampoos cannot be returned or exchanged unless you receive a damaged, defective, or incorrect product.
B. Eligible Conditions for Return/Replacement
You are eligible for a replacement or full refund only if:
- You received a physically damaged or leaked package upon arrival.
- The product delivered is defective, expired, or incorrect (does not match your order summary).
- Items or transit parts are missing from your delivered package.
C. Reporting Process (Unboxing Video Mandate)
Mandatory Unboxing Video Requirement:
To claim a return or replacement for damaged/defective products:
- You must notify our team within 48 hours of delivery.
- Mandatory Proof: You must provide an uncut, clear unboxing video showing the unopened outer box, the shipping label with tracking number, and the damage/incorrect item inside.
How to submit a claim: Send the unboxing video and order details to support@rudhramindustries.com or via WhatsApp to +91 6369931952.
3 Refund Processing
- Approved Claims: Once your claim and video proof are verified and approved, we will either dispatch a replacement unit at no extra charge or initiate a refund.
- Refund Method: Refunds are credited directly back to the original source account (UPI, credit/debit card, or net banking) used during purchase.
- Refund Timeline: The refund will reflect in your account within 5 to 7 working days after initiation, depending on your bank's processing cycles.
- Cash on Delivery (COD) Orders: For approved COD returns, refunds will be transferred via NEFT/UPI bank transfer to the account details supplied by the customer.
4 Contact & Nodal Support
5 Updates
We reserve the right to update or modify this Return, Refund & Cancellation Policy as regulatory requirements or our operations change. Any updates will be posted directly on this page with a revised "Last Updated" date.
