1 Introduction & Overview
Welcome to Rudhram Industries ("we," "our," or "us"). We manufacture and market quality soaps, hair care, and cosmetic products based in Tamil Nadu, India. We respect your privacy and are committed to protecting your personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian e-commerce laws.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit or make a purchase from our website.
2 Personal Data We Collect
We collect personal data that you voluntarily provide to us when you interact with our website, create an account, purchase products, or contact customer care.
- Identity & Contact Details: Full name, phone number, email address, billing address, and shipping delivery address.
- Transaction Data: Details about products purchased, order history, payment status, and invoices. (Note: We do not store full credit card, debit card, or UPI PIN numbers. All payment transactions are securely processed by RBI-licensed payment gateways.)
- Account Credentials: Username, password, and communication preferences.
- Technical & Usage Data: IP address, browser type, device details, operating system, and pages visited (collected via essential cookies and web analytics).
- Customer Support & Inquiry Data: Messages, feedback, or reviews submitted through forms or email.
3 Purpose & Legal Basis for Processing Data
We process your personal data only for lawful purposes related to our business operations, including:
- Order Processing & Delivery: Processing orders, packing goods, and delivering soaps/cosmetics to your specified shipping address via logistics partners.
- Customer Support: Resolving product enquiries, returns, refunds, or replacement requests.
- Statutory & Regulatory Compliance: Maintaining sales records, tax compliance (GST), and adhering to requirements under the Drugs and Cosmetics Act, 1940, and Cosmetics Rules, 2020.
- Marketing & Updates: Sending promotional emails, SMS, or WhatsApp updates regarding new personal care launches or offers (only with your explicit consent, which you may withdraw anytime).
- Security & Fraud Prevention: Detecting, preventing, and addressing fraud, misuse, or security vulnerabilities on our website.
4 Sharing & Disclosure of Personal Data
We do not sell, rent, or trade your personal information to third parties. We share your data only on a need-to-know basis with trusted service providers who assist us in operating our business:
- Logistics & Delivery Partners: Courier and shipping agencies (e.g., India Post, Blue Dart, Delhivery, Professional, ST Courier, DTDC) to fulfil delivery across Tamil Nadu and India.
- Payment Gateways: RBI-authorised payment aggregators (e.g., CC Avenue, Razorpay, Cashfree, PhonePe) to process secure digital transactions.
- IT & Hosting Services: Cloud hosting providers, website maintenance partners, and SMS/email gateway service providers.
- Legal & Government Authorities: When strictly required by law, court order, or official directives from regulatory authorities such as the Tamil Nadu Drugs Control Department, tax authorities, or law enforcement.
5 Security Measures
We implement appropriate technical, organisational, and security measures—including SSL encryption, restricted administrative access, and secure server hosting—to protect your personal data against unauthorised access, loss, or alteration.
6 Your Rights Under the DPDP Act, 2023
Data Principal Rights: As a data principal under Indian law, you possess the following rights regarding your personal data:
- Right to Access: You may request details about what personal data we hold about you.
- Right to Correction & Erasure: You may ask us to correct inaccurate data or erase data that is no longer necessary for the purpose it was collected (subject to statutory retention obligations like GST laws).
- Right to Withdraw Consent: You can opt-out or unsubscribe from marketing communications at any time.
- Right of Grievance Redressal: You have the right to lodge a complaint regarding data processing with our designated Grievance Officer.
7 Cookies Policy
Our website uses standard cookies to enable functional e-commerce features (such as maintaining items in your shopping cart), analyse traffic, and improve user experience. You can choose to disable non-essential cookies via your web browser settings.
8 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, complete transactions, comply with accounting/tax regulations (typically 8 years under Indian tax laws), and resolve legal claims.
9 Grievance Redressal Officer
In compliance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Nodal/Grievance Officer are provided below:
10 Updates to This Policy
We reserve the right to update or modify this Privacy Policy as regulatory requirements or our operations change. Any updates will be posted directly on this page with a revised "Last Updated" date.
